Last updated December 30, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
We understand that sometimes a pair of heels may not be the perfect fit. Here are our return rules to ensure a smooth process:
Return Period:
- Heels can be returned within 7 days from the date of delivery. Beyond this period, we may not be able to process the return.
- Condition of Heels:
- Heels must be returned in good condition. This means they should be unworn, undamaged, and free from any signs of wear or tear.
- We may ask for any photos for the specified issues on the heel.
- Plastic on the Bottom:
- Please do not remove the plastic covering on the bottom of the sole if you plan to return the heels. This protective layer ensures the sole stays in pristine condition during transit and helps us process your return more efficiently.
- Original Packaging:
- Return the heels in their original packaging. This includes the shoebox and any additional packaging materials. This helps in safeguarding the product during transit and expedites the return process.
Initiating the Return:
To initiate a return, please log in to your Heelswear account, go to the Order History section, and follow the instructions for returns. If you checked out as a guest, contact our customer support for assistance., then our courier partner will pick from following your address:
- Return Shipping:
- Return shipping charges will be paid or reimbursed by us.
- Inspection and Processing Time:
- Once we receive your return, it will undergo a thorough inspection. Please allow 7 business days for the processing of returns. We will notify you via email once the return is processed.
- Exchanges:
- At this time, we do not offer direct exchanges. If you wish to exchange for a different size or style, kindly place a new order and initiate a return for the original purchase.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
support@heelswear.com