Frequently Asked Questions (FAQ) – Heelswear Brand
Welcome to Heelswear! We’ve compiled a list of frequently asked questions to help you get to know our brand better.
Product Materials and Craftsmanship:
1. Where does the leather come from?
- Our leather is either vegan or sourced from eco-friendly animal leather. For specific details, you can check the product descriptions.
2. What sustainability practices does Heelswear follow?
- Our practices include using eco-friendly materials, minimizing waste, and ensuring ethical manufacturing processes. Check our sustainability page for more information.
3. How is the insole crafted?
- Our insoles often feature memory foam, a material renowned for its ability to contour to the unique shape of your foot, providing personalized support. we incorporate multiple layers to enhance support and cushioning. These layers work together to distribute pressure evenly across the foot, reducing the impact on key areas like the ball of the foot and heel. We ensure that each insole meets our standards for comfort, durability, and performance.
4. What type of lining is used in your heels?
- The lining of our heels is crafted with breathable and soft materials to ensure maximum comfort. For our vegan line, we use apple leather lining and for eco-,leather we use goat skin lining, both these materials are sweat-free.
5. Is the insole lining sweat-free?
- Absolutely! The insole lining is designed to be breathable and moisture-wicking, ensuring a comfortable experience even during extended wear.
Heel Features:
6. Is the heel anti-skid?
- Yes, our heels come with anti-skid soles to provide stability and ensure a confident stride.
7. What is the heel made of?
- The heel is made from recycled plastic.
Ordering and Discounts:
7. How do I place an order?
- To place an order, simply browse our collection, select your desired items, add them to your cart, and follow the checkout process. If you need assistance, our customer support is here to help.
8. Is the first order discount eligible on sale items?
- Our first order discount is generally applicable to full-priced items. However, check the specific terms of the promotion for any exclusions.
9. How can I track my order?
- Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status and location of your order.
10. Where are Heelswear products made?
- Our products are crafted with care and made in Italy. We ensure that all our manufacturing partners adhere to our ethical and quality standards.
If you have any further inquiries or need personalized assistance, feel free to reach out to our customer support team. Happy shopping with Heelswear!